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Matce

DONATE & EVENT ITEMS MISSING

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You have to file a ticket on support.rebirthro.com.

But good luck with that, I've been waiting for more than 3 months and I still haven't gotten a reply from any of them.

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It happened to everyone on Eir after the maint. All the custom items became the apples you have in your misc inventory/storage. Hopefully they will fix it.

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9 hours ago, JoBeN said:

Dear @Big Dumb Object

 

I just login, and see my donate item such wing/ upper & lower headgear ++ event items also missing..

Appreciate if your team could check on it.

Fixed it in the database. just needs a reload.

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1 hour ago, Phoenix said:

Fixed it in the database. just needs a reload.

Hi, sorry but it wasnt fix, thx for your time.

 

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5 hours ago, Phoenix said:

"Just needs a reload" Ie: the admin has to reload the item database.

Has it been reload yet?

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Clearly we are literally of no concern to them.  Good way to make your server popular, piss off ONLY the people who pay you - yea, that's usually a winning strategy.

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5 hours ago, Fizsterina said:

It has been reloaded. Thank you for your kind attention @Phoenix.

You're welcome Fizsterina.

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I appreciate the help.  Sorry I'm impatient, I just expected someone to address the situation on the forums. 

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15 hours ago, Butane said:

I appreciate the help.  Sorry I'm impatient, I just expected someone to address the situation on the forums. 

You're welcome, however, being rude to staff when they're trying to help you isn't the best idea to get things done the way you wish for it to. So in future, please be patient as we know whats going on, just sometimes we don't have access to fixing it the second it breaks.

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